When it comes to real estate title insurance, you probably haven’t considered it to be the most exciting part of the home purchase process. We get it — we’ve been there, too. There are so many ‘i’s’ to dot and ‘t’s’ to cross for home buyers that title insurance often becomes just another frustrating document to sign.
But we’re big believers that anything can be fun (yes, even insurance!) After all, it is meant to protect all parties (did someone say party?) involved and is critical to establishing peace of mind for homeowners who deserve to be properly educated. We want to be part of the reason they choose you to represent them in this process.
So how, exactly, are we doing that? By creating an extraordinary experience for everyone. Here are 5 ways Novation is making a difference and standing out in the crowd.
#1: Text-reminders on deadlines
We know how busy you are, and we also know that 97% of Americans use text messaging and over 6 billion texts are sent in the U.S. each day — which means it’s the fastest way to reach you. We keep you informed and aware of upcoming deadlines so you don’t miss any opportunity to close those valuable deals.
#2: Paperless encrypted web storage
You can access your real estate title insurance documents online with safe and secure paperless storage options (plus additional consumer storage – up to 10,000 documents!) Closing details, closing documents, and other information related to the transaction can be easily shared with all parties involved so you get what you need, when you want it.
#3: We help educate YOUR consumers
It is our mission to create an environment that is completely different for everyone involved in the title insurance process — the consumers, the clients and the employees. Your consumers should know not only what title insurance is, but why they need it. In a case of a title defect, liens or even human error, they will understand how they’re protected.
#4: Survey on performance
We want to know: How can we improve? Your feedback is essential to not only our growth and success as a company, but our ability to serve you in the best way that we can. Loved your experience with one of our escrow officers? We want to hear about it. Not a fan of our pens? Give it to us – we can take it.
#5: Capturing the moment
We document and capture all of the important moments in our lives, why should this be any different? Purchasing a home is one of the most important investments people make, and it deserves its own celebration! (Plus, who doesn’t love a polaroid?)
Novation Title Insurance, at your service.
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